Customer Pack

Once you have converted a customer, it is important to give them all the information they need to use your service/product successfully.  A ‘customer pack’ containing all the relevant information will present your services in a professional, consistent manner, as well as successfully promoting and cross-selling all of your offerings.  Always include a ‘Contacts’ sheet in the Pack, preferable complete with photos – if there is frequent interaction between the customer and your team, the customer will want to know who they are talking to, and familiarity helps forge a long-term relationship.